v2.0.1
TOY REPAIR & MAINTENANCE SERVICE
Toy not working properly? Need not worry we can fix it for you!
HOW IT WORKS
1
Complete a free assessment from our customer care team
2
Make the payment and place the repair order
3
Repair order received to the maintenance team
4
Toy picked up from your residence by our delivery person
5
Toy received and repaired at our maintenance center
6
Toy delivered back to you!
1
Complete a free assessment from our customer care team
2
Make the payment and place the repair order
3
Repair order received to the maintenance team
4
Toy picked up from your residence by our delivery person
5
Toy received and repaired at our maintenance center
6
Toy delivered back to you!
TERMS & CONDITIONS
It is compulsory to raise a support ticket and do the toy assessment from the customer care team before placing any repair order.
Refund of payment won’t be processed in case payment is done without the toy assessment.
While returning the toy it should be placed in the toy box with it’s charging cable and remote (In case of remote controlled car).
The entire repairing process will take up to 6-7 working days. For some remote locations, this process may take additional days to get your repaired toy delivered to your doorstep.
Mirana supports nature by recognizing the importance of reducing e-waste, and we are dedicated to helping our customers repair toys, encouraging sustainability and a longer lifespan for cherished playthings.
We're excited to let you know that the Mirana team is ready to assist you with repairing your toy! To initiate the repair process, please click the button below to raise a ticket.
Once your ticket is received, our dedicated customer care team will promptly assess the toy and get in touch with you to proceed further.
In order to provide you with the most accurate guidance, we encourage you to upload pictures of the toy while raising the ticket. This will help our team identify the problem more efficiently and guide you accordingly.
Kindly note that there will be a fee for the repair service, ranging from Rs.300 to Rs.1000, depending on the severity of the issue. Our dedicated team will assess the toy to determine the exact cost of the repair. Once the assessment is complete, we will promptly share a payment link with you, allowing you to conveniently proceed with the repair process.
We value your trust in us and assure you that our skilled technicians will work diligently to resolve the problem and restore your toy to its former glory.
We come from the background of design and technology. Our goal is to make good designs, aesthetics, and ergonomics with reliable and modern technology in the toy industry.
FREE DELIVERY
5 DAY REPLACEMENT
SAFE FOR KIDS
BIS CERTIFIED
100% MAKE IN INDIA PRODUCT
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