At Mirana Innovations Private Limited, we are committed to providing our customers with high-quality toys. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your toy purchase, we offer a 5-day exchange and return policy. Please review the following guidelines:
Eligibility for Exchange or Return:
This policy applies to toys purchased directly from Mirana Innovations Private Limited or our authorized retailers.
To be eligible for an exchange or return, the toy must be in its original, unopened packaging and in unused condition. Any product that has been opened or used will not be eligible for return or exchange, except in the case of a manufacturing defect.
Timeframe for Exchange or Return:
Initiating a Return from the Mirana Toys Website or App:
To initiate a return, you can either visit the Mirana Toys website at www.miranatoys.com or use the Mirana Android or iOS app.
Website: Log in to your Mirana Toys account, access your order history, and select the order containing the toy you wish to return. Follow the provided steps to initiate your return.
App: Open the Mirana app on your Android or iOS device, log in, and navigate to your order history. Select the relevant order and follow the in-app prompts to initiate your return.
Return and Refund:
Inspection and Approval:
If you have any questions about our exchange and return policy or need assistance with an exchange or return, please reach out to our customer support team at email@example.com or 1800-210-6959.
Mirana Innovations Private Limited reserves the right to update or modify this exchange and return policy without prior notice. Please check our website or contact us for the most up-to-date information.